Refunds Policy

Effective Date: 30/4/2026
Business Name: Business Simplified

1. Digital Products

Due to the nature of digital products, all sales are generally final once purchase is completed and access is granted.

As our products include instant-access downloads and digital systems, we do not offer returns.

2. Refund Eligibility

Refunds are only considered in the following limited cases:

• A technical issue prevents access to the purchased product and cannot be resolved

• A duplicate purchase has been made in error

• The product was not delivered as described

All refund requests must be submitted within 7 days of purchase.

3. Done-For-You & Mentorship Services

For DFY and mentorship services:

• Refunds are not available once work has commenced

• If cancellation occurs before work begins, partial refunds may be considered at our discretion

• Each case is reviewed individually based on scope and progress

4. Website Development & Design

Due to the time, planning, and resources involved in providing website design and development services, refunds are generally not available for work that has been completed or for deposits once work has commenced.

If a project is cancelled by the client after work has begun, Business Simplified reserves the right to retain payment for work completed up to the date of cancellation. Any outstanding balance for completed work may also be payable.

If Business Simplified is unable to deliver the agreed services, or where required under the Australian Consumer Law, an appropriate remedy, including a repair, replacement, or refund, will be provided.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law.

5. How to Request a Refund

To request a refund, contact:

Email: sue@businesssimplified.au
Include your name, purchase details, and reason for the request.

We aim to respond within 3–5 business days.

6. Chargebacks

We encourage customers to contact us directly before initiating a chargeback so we can resolve any issues fairly and quickly.

7. Policy Updates

We reserve the right to update this policy at any time. Continued use of the website constitutes acceptance of any changes.

Contact Me

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sue@businesssimplified.au